1-on-1 Video Coaching
and goal-setting with a trained Kurbo coach every week.
24/7 expert support
through email, text messages and phone calls
Food and fitness tracker
specially designed for users of all ages
through entertaining games and videos
This End User License Agreement is between you and Kurbo Health, and governs your use of the Kurbo Health online services, including its Website, App and any other Services (“the Services”).
By accessing the Kurbo Health Website, downloading the Kurbo Health App, or otherwise using the Kurbo Health Services, you agree to be bound by the terms of these Terms and Conditions (“Terms”). You further agree that your use of the Services shall be subject to and governed by any usage requirements established from time to time by Kurbo Health and where applicable, the Usage Rules set forth in the App Store for which you downloaded the App, provided that such terms are consistent with these Terms. You agree to use the Services only in accordance with the foregoing requirements. If you do not agree to the current version of these Terms, you are not entitled to use the Services.
While teens may sign up for this service on their own, parents or guardians of children under the age of 13 (“Child” or “Children”) must register their Child directly and verify their consent for their Child to participate in this service. Note that some countries may restrict the age of consent further (see below for specifics).
References to “you”, “your” or “yours” in these Terms shall refer to you the user, Teens, Children or parents/guardians of Children or Teens (as the case may be).
The Services contain general information relating to health topics, specifically nutrition, exercise and wellness, for educational purposes only, but it is no substitute for medical judgment, advice, diagnosis or treatment of any health condition or problem. The Services do not provide comprehensive information concerning any particular disease or medical condition. Users of the Services should not rely on information provided by the Services to diagnose or treat health problems. Use of the Services does not create an express or implied physician-patient relationship.
Proper treatment of health conditions depends upon a number of factors, including among other things, your medical history, diet, lifestyle, and medication regimen. Your health care provider can best assess and address your individual health care needs. You should consult with your health care provider before starting any new diet or fitness regimen. You should not make healthcare decisions, undertake any medical actions or not undertake any medical actions, or avoid or delay obtaining medical advice from a licensed health care practitioner because of something that was read on the Services.
Information and statements about dietary supplements have not been evaluated by the U.S. Food and Drug Administration or equivalent authorities in other jurisdictions and are not intended to diagnose, treat, cure, mitigate, or prevent any disease or health condition. Kurbo Health does not necessarily endorse manufacturers' or others' claims about the efficacy of these products. We specifically disclaim any guarantee or warranty, express or implied, with respect to any products or services discussed, described or sold on the Services, including any warranty of merchantability or fitness for a particular purpose. No information conveyed by our Services either orally or in writing shall create such a warranty.
THE INFORMATION PROVIDED ON THE SERVICES DOES NOT CONSTITUTE MEDICAL ADVICE. NO REPRESENTATION IS MADE REGARDING THE ACCURACY OR IMPORTANCE OF ANY INFORMATION REFERENCED HEREIN. YOU SHOULD CONSULT AN APPROPRIATE HEALTH CARE PROFESSIONAL FOR SPECIFIC ADVICE TAILORED TO YOUR SITUATION. THE SERVICES ARE NOT INTENDED TO DIAGNOSE, TREAT, CURE, OR PREVENT ANY DISEASE.
Kurbo health does not provide any form of insurance AND THE SERVICES AND OTHER INFORMATION PROVIDED IN AND ON THIS SITE DO NOT CONSTITUTE ANY FORM OF INSURANCE COVERAGE.
Please note that, in addition to the collection of information provided directly to Kurbo Health, certain information will be collected automatically by the Services. By using the Services, you agree to the collection, retention and processing of all data collected automatically by the Services or input by you into the Services. THIS INFORMATION MAY INCLUDE THE PHYSICAL LOCATION OF YOUR DEVICE.
Subject to these Terms, Kurbo Health grants you a non-transferable, non-exclusive, non-assignable limited license (without right of sublicense) to use the Services, including installing and using one copy of the App on your device in machine executable object code form, for the sole and limited purpose of your personal use. This Service is licensed, not sold, to you under these Terms. You have no ownership rights in, or related to, the software, any services or functionality provided by the Services or any related documentation. Kurbo Health retains all rights, title, and interest in and to the original, and any copies, of the Services (including any changes, modifications, or corrections thereto) and any related documentation.
YOU AGREE THAT KURBO HEALTH WILL HAVE NO RESPONSIBILITY OR LIABILITY FOR ANY INFORMATION, SOFTWARE, MATERIALS, GOODS OR SERVICES PROVIDED BY THIRD PARTIES, INCLUDING THIRD PARTIES LINKED THROUGH THE SERVICES.
Kurbo Health may make use of the location data that you provide upon registration, and location information automatically collected or transmitted from your computer or device, to provide you with more geographically relevant content and Services. You can turn off this location based functionality for our app at any time by disabling Location Services in the settings for the Services on your device. You may restrict collection of location information from your computer by disabling cookies. However, if you provide us with your location information, permit cookies on your computer and/or enable Location Services on your device, you consent to our transmission, collection, maintenance, processing and use of your location data and queries to provide and improve location-based Services for the Services. Some features and functionality may not be available if either cookies or Location Services are disabled.
The rights granted by these Terms are limited. You may not assign these Terms or any of the rights or licenses granted under these Terms or sell, rent, lease, license, sublicense, distribute, transfer lend or otherwise grant any right in the Services to any person or entity in whole or in part. Any attempted sublicense, transfer, or assignment in violation of these Terms is void and terminates these Terms.
You acknowledge that the Services contain proprietary trade secrets as well as patented inventions and patent pending technologies owned by Kurbo Health and/or its licensors and suppliers. You may not: copy, reproduce, port, translate modify, distribute, scrape, create derivative works based on the Services or in any other manner duplicate the Services, in whole or in part; decompile, disassemble, reverse engineer or otherwise attempt to derive, reconstruct, identify or discover any source code, underlying ideas, underlying user interface techniques or algorithms, of the Services by any means; remove any proprietary notices, labels or marks from the Services; or knowingly take any action that would cause the Services to be placed in the public domain.
The Services and the content made available by Kurbo Health through the Services (the “Content”), including without limitation, text, graphics, legends, customized graphics, original photographs, data, images, typefaces, titles, button icons, logos, designs, words or phrases, page headers, and software as well as the design, coordination, arrangement, enhancement, and presentation of this material, are protected under United States and international copyright laws, are subject to other intellectual property and proprietary rights and laws, and are owned by Kurbo Health and/or its licensors and suppliers.
Except as provided herein or as permitted by law, you may not upload, post, reproduce, copy, modify, publish, transmit, sell, offer for sale, or redistribute the Services or the Content in any way without the prior written permission of the owner of the copyright or other proprietary right. You must abide by all copyright notices, information, or restrictions contained in or attached to any Content. No title, rights, or interests in any downloaded materials from this site are afforded to you as a result of such downloading for personal, noncommercial use.
The names, logos, and materials displayed in the Services constitute trademarks, trade names, service marks or logos (“Trademarks”) of Kurbo Health or other entities. Ownership of all Trademarks and the goodwill associated therewith remains with Kurbo Health or those other entities. Third-Party Trademarks contained in or used by the Services or Services are the trademarks or registered trademarks of their respective owners, and the use of such Trademarks shall inure to the benefit of the trademark owner. The use of such third-party Trademarks does not constitute: (i) an affiliation by Company and its licensors with such company, or (ii) an endorsement or approval of such third-party companies and its licensors and its products or services.
If you believe that your intellectual property rights have been violated by something on our Services, please contact our Copyright Agent at: Kurbo Terms Administrator P.O. Box 1581 Palo Alto, CA 94302 firstname.lastname@example.org and provide the following information:
Kurbo Health will have no obligation to provide the Services, may change the form and nature of the Services at any time with or without notice to you, and may cease providing the Services at any time with or without notice to you.
Kurbo Health may choose to provide updates to the Services from time to time in its sole discretion. To the extent that you choose to download or use any such updates to the Services, you acknowledge that you will be bound by the version of these Terms which is applicable as of the time you download and use any such update to the Services.
Kurbo Health does not represent or warrant that any version of the Services will be compatible with any hardware or software versions or applications (including any future versions or updates of your phone, tablet, computer or its operating system) or provide the same functionality that is provided by the current version of the Services. The Services may not be compatible with your hardware or software versions or applications (including any specific versions of your phone, tablet, computer, or its specific operating system). Kurbo Health does not undertake any obligation to provide the Services to you in a way that is compatible with your hardware or software.
When you send electronic messages through the service, emails or texts to us, you are communicating with us electronically and consent to receive return communications, if any, from us electronically. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
Kurbo Health also may contact you by email to respond to any questions you may send to us, send you email communications about information we think you will find useful—including announcements about new products and services through our Services, or communicate other information as necessary to administer the Services.
If you provide us with your cell phone number, you consent to receive text messages to that cell phone related to the Services.
PLEASE NOTE THAT WHEN YOU CONTACT US BY EMAIL OR TEXT, SUCH COMMUNICATION MAY NOT BE SECURE BECAUSE IT TRAVELS OVER UNSECURE COMMUNICATION LINES. BY SENDING ANY CONFIDENTIAL OR PERSONAL INFORMATION TO US VIA EMAIL OR TEXT, OR AGREEING TO RECEIVE ELECTRONIC COMMUNICATIONS FROM US THROUGH EMAIL OR TEXT, YOU ACKNOWLEDGE AND ACCEPT ANY RISK AND DAMAGE ARISING FROM DISCLOSURE OF SUCH INFORMATION IN THE COURSE OF TRANSMISSION.
The Services, including the information pertaining to Kurbo Health, is intended for use only by residents of the United States (or other countries explicitly mentioned in this document). It may not comply with legal requirements of foreign countries. Other countries may have laws or regulatory requirements that differ from those in the U.S. Any portion of the Services is void where and to the extent such portion of the Services are prohibited by law.
You agree to use the Services only for lawful purposes. You agree not to interrupt or attempt to interrupt the operation of the Services or Services in any way. Any conduct by you that, in our sole discretion, restricts, inhibits, or interferes with the ability of any other user to enjoy the Services or infringes on the privacy of any other user of the Services will not be tolerated, including by means of hacking or defacing any portion of the Services, or by engaging in spamming, flooding, or other disruptive activities. You are strictly prohibited from communicating on or through the Services any unlawful, harmful, offensive, threatening, abusive, libelous, harassing, defamatory, vulgar, obscene, profane, hateful, fraudulent, sexually explicit, homophobic, racially, ethnically, or otherwise objectionable material of any sort, including, but not limited to, any material that encourages conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any applicable local, state, national, or international law.
In creating an account, you are solely responsible for maintaining the confidentiality of your access information, including your password, as well as the accuracy, completeness and currency of any data in your account. You may not use or interfere in any way with the account, user name or password of any other Kurbo Health user at any time. If you suspect unauthorized use of your account, user name or password, you agree to notify Kurbo Health immediately. Kurbo Health shall not be liable for any loss related to the use of your account, user name or password by any third party with or without your knowledge. You may be held liable for any losses incurred by Kurbo Health, its affiliates, officers, directors, employees, consultants, agents and representatives due to any third parties; use of your account or password. Kurbo Health does not represent, warrant or Guarantee the Currency or Accuracy of member account information, and hereby disclaims all responsibility and liability for any information provided by members by means of their account or for use in public profiles, or in any other connection with the Services.
You are also solely responsible for your interactions with other Kurbo Health users, and acknowledge that Kurbo Health is not and shall not in any way be responsible for the behavior of other users, or be liable for any indirect, special, incidental, or consequential damages arising out of or relating to any member's conduct in connection with such member's use of the Services, including without limitation, bodily injury, property damage, wrongful death, emotional distress, loss of Services or any other damages resulting from communications or meetings between users of Kurbo Health. You hereby agree to exercise reasonable precaution in all interactions with other users, such as in interactive social features, and knowingly and freely assume all risk when using the Services.
We reserve the right to terminate or suspend this Terms without notice, if we believe, in our sole discretion, that your actions are in violation of any applicable law or it is harmful to our interests or the interests, including intellectual property or other rights, of another user of the Services or other third party partners, affiliates, sponsors, providers, licensors, or merchants.
You acknowledge that by using the internet to use the Services or Services, you may incur charges from your wireless carrier, internet service provider or other method of internet access, and that payment of any such charges will be your sole responsibility. You agree that your use of the Services will be in accordance with all requirements of your wireless carrier, internet service provider and other method of internet access. Kurbo Health does not control wireless or internet access. Your use of these networks may not be secure and may expose your personal information sent over such networks.
THE SERVICES ARE PROVIDED “AS IS,” “AS AVAILABLE” AND “WITH ALL FAULTS” AND THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE SERVICES IS WITH YOU. SHOULD THE SERVICES PROVE DEFECTIVE, YOU ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING AND REPAIR.
ALL WARRANTIES WITH RESPECT TO THE SERVICES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, OR FITNESS FOR A PARTICULAR USE OR PURPOSE ARE DISCLAIMED.
KURBO HEALTH AND ITS SUPPLIERS MAKE NO GUARANTEES AND DISCLAIM ANY IMPLIED WARRANTY OR REPRESENTATION ABOUT THE SERVICES' ACCURACY, RELEVANCE, TIMELINESS, OR COMPLETENESS. THEY DO NOT WARRANT THAT THE SERVICES WILL MEET YOUR REQUIREMENTS IN ANY RESPECT OR BE AVAILABLE AT ALL TIMES, OR THAT THE OPERATION OF THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT ERRORS IN THE SERVICES OR NONCONFORMITY TO ITS DOCUMENTATION CAN OR WILL BE CORRECTED. YOU ACKNOWLEDGE THAT THE PROVISIONS OF THIS SECTION ARE A MATERIAL INDUCEMENT AND CONSIDERATION TO KURBO HEALTH TO GRANT THE LICENSE CONTAINED IN THESE TERMS AND TO PROVIDE YOU WITH ACCESS TO THE SERVICES.
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT AND REGARDLESS OF THE FORM OF ACTION WILL KURBO HEALTH OR ITS SUPPLIERS OR LICENSORS BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, CONSEQUENTIAL, INCIDENTAL, OR PUNITIVE DAMAGES WHATSOEVER ARISING OUT OF THESE TERMS, YOUR USE OF OR INABILITY TO USE THE SERVICES, OR YOUR USE OF OR RELIANCE ON ANY DATA YOU MAY ACCESS IN CONNECTION WITH YOUR USE OF THE SERVICES, EVEN IF KURBO HEALTH HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations and disclaimers may not apply to you. To the extent that Kurbo Health may not, as a matter of applicable law, disclaim any implied warranty or limit its liabilities, the scope and duration of such warranty and the extent of Kurbo Health liability will be equal to the amount the user paid for the Services or the minimum permitted under such applicable law.
You agree to indemnify, defend and hold harmless Kurbo Health, its officers, directors, employees, agents, suppliers and third party partners from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, from your use of the Services or resulting from any violation by you of these Terms, to the fullest extent allowed by law.
These Terms are effective until terminated. You may terminate these Terms at any time by destroying all copies of the Services and related documentation under your control. All license rights granted to you will immediately terminate if you violate any of these Terms, but all other provisions of these Terms will survive such termination.
These Terms are governed by the laws of California, as such laws apply to contracts between California residents entered into and performed entirely in California, notwithstanding your place of residency or California conflicts of law provisions. These Terms will not be governed by the U.N. Convention on Contracts for the International Sale of Goods.
If any provision of these Terms are found to be invalid or unenforceable, they will be enforced to the extent permissible and, to the extent invalid or unenforceable, such provision shall be deemed modified to the most limited extent necessary to be valid and enforceable, in accordance with applicable law, while still as fully as possible carrying out the intent of the original provision, and the remainder of these Terms will remain in full force and effect.
Failure by Kurbo Health to prosecute any right with respect to a default hereunder will not constitute a waiver by Kurbo Health of the right to enforce rights with respect to the same or any other breach.
For the purposes of compliance with Singapore laws, including the Civil Law Act, Chapter 43 of Singapore, the General Section above shall be read in conjunction with this Section entitled “Singapore Legal Issues (for Singapore residents only)” (“Singapore Section”). In the event of any inconsistency between this Singapore Section and the General Section above, this Singapore Section shall prevail.
or the purposes of compliance with Bermuda laws, including the Minors Act 1950, the General Section above shall be read in conjunction with this Section entitled “Bermuda Legal Issue (for Bermuda residents only)” (“Bermuda Section”). In the event of any inconsistency between this Bermuda Section and the General Section above, this Bermuda Section shall prevail.
You may contact us at:
Kurbo Terms Administrator
P.O. Box 1581
Palo Alto, CA 94302
Kurbo provides an online service designed to help empower young people, with the support of their parents, to achieve their weight goals. This service does not provide medical advice, and is not intended to be a replacement for discussion and with your healthcare provider. We also urge teens to discuss their weight-loss goals and concerns with their parents. While teens may sign up for this service on their own, parents or guardians of children under the age of 13 (“Child” or “Children”) must register their Child directly and verify their consent for their Child to participate in this service.
Types of information we collect includes contact information, including your email and mobile telephone number, which we use to contact you regarding the services and to send you regular notifications to facilitate participation in the services. When you provide us with your mobile telephone number, you consent to receive SMS text messages from us. We may also collect billing information, which we may use to complete any payments you authorize for fee-based services and to verify parental consent for Children, demographic information about you and your family such as age, sex and number of family members to personalize the service and coaching, personal wellness and nutrition information necessary for the provision of the services, including height and weight information as well as information about food and exercise choices, and other information you may provide from participation in our interactive features such as quizzes and games.
We may also collect your location information in order to provide you with location based features, such as locating healthy foods near you, or to send location-aware messages and information.
You may also choose to provide us with information or other content through our service, such as by using interactive features, posting about your experience and goals on our service, or for additional social features such as the Parents Portal forum, communicating directly with us or your coaches through messages on the service, or through texts or email. You may also upload photos to your account to help visualize and track progress, and for personalized coaching, may transmit videos or interact through video chat with our coaches.
The personal information we have for your account will be available on your account for you to review, update or delete information in that account. If the user is a Child, the parent or guardian that signed them up for the service will have complete access to the account to review, update or delete information. Note that deleting some information may require the deletion of the entire account.
Note that if you participate in any interactive bulletin or chat room features, or for parents/guardians of Children who grant permission for their Children to participate in any interactive bulletin or chat room features, you elect to provide whatever information you post to a larger audience of other Kurbo Health users. While we encourage all users to participate in social features in a respectful, supportive and confidential manner, Kurbo Health is not responsible for the behavior of other users, and cannot control what such third parties may do with information you publically post to the larger Kurbo Health community. Do not use the interactive bulletin or chat room features if you do not want to share the information with third parties.
We may share information with our carefully chosen third party service providers and business partners to provide these services and as otherwise disclosed in this Policy. This may include our select third party business partners, who may use your information to provide you with offers or other information on products and services that may be of interest to you. We do not, however, share information of Children with any third parties for third parties’ marketing purposes.
We may also share your information without consent when the disclosure is required by law or regulation, or when it is necessary to comply with law, or a legal request such as a court order, search warrant, or subpoena. We may also access, preserve, or share your information if it is necessary to detect, prevent, or address fraud and other illegal activity or to protect the safety, property or rights of Kurbo Health or others. Information may also be shared with a third party as the result of a corporate sale, restructuring, bankruptcy or transfer of assets, but we do not otherwise sell or rent personally identifying information collected through our services.
Although it is not required nor do we undertake to do so in every circumstance, in the event that a user discloses, or a coach observes, activities that present a concern for the safety or wellbeing of the user, such as rapid weight loss or gain or other unhealthy weight loss practices, mental health issues, or physical or mental abuse, Kurbo Health may alert the parent or guardian and/or other authorities and disclose relevant personal information as Kurbo Health, in its sole discretion, deems necessary or otherwise appropriate.
Our services operate under, and are subject to, United States laws, and any information you provide under these services will be processed in the United States. Do not use these services if you do not agree to the transfer and processing of your data in the United States.
Kurbo Health endeavors to protect your personal information through the use of certain technical and organization security safeguards. However, no server or transmission on the internet or electronic database can be guaranteed to be secure, and therefore any activity on or through our service is conducted at your own risk.
We are respectful of the privacy rights of all of our users, and sensitive to the particular concerns of Children’s privacy. We will not require a Child to disclose more information than is reasonably necessary to participate in our program or in any of the interactive features of our service. User personal information is available for access through your account. Parents or guardians also are provided with resources through the Parental Portal, which connects them to Kurbo community resources for parents or guardians to support their family’s healthy weight habits. If the user is a Child, the parent or guardian that signed them up for the service may also request access to review, update, or direct us to delete information as a user with full access to the account by contacting us at email@example.com, as described below. You may also cancel the account to prevent any further collection or use of the Child’s information.
To exercise your parental rights, including to access or request deletion of personal information we have collected and maintain through the Services for your Child, simply contact us at firstname.lastname@example.org and note “Parental Rights Request” in the subject line of the email. In the body of the email, please include your Kurbo Account user name and your Child’s Kurbo Account user name, plus your contact information for verification purposes, and whether you are requesting access to your Child’s information, or if you are requesting deletion of your Child’s data. Note that if you request deletion, your Child’s user account will be terminated.
All users may register through our website, and those aged 13 and over may also register through our App.
The California “Shine the Light Law,” California Civil Code Section 1798.83, permits California residents to request and obtain once a year, free of charge, information about the personal information (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year. If applicable, this information would include a list of the categories of personal information that was shared and the names and addresses of all third parties with which we shared information in the immediately preceding calendar year. California residents may make such a request in writing by emailing email@example.com with your name and address, and noting “California Shine the Light Request” in the subject line of the email.
Canadian users will have an opportunity to opt-in to having their personal information used or disclosed to third parties for marketing or promotional purposes. At all times, a Canadian user would also be able to opt-out of such uses or disclosures.
Although it is not required nor do we undertake to do so in every circumstance, in the event that a user discloses, or a coach observes, activities that present an emergency for the safety or wellbeing of the user, such as rapid weight loss or gain or other unhealthy weight loss practices, mental health issues, or physical or mental abuse, Kurbo Health may alert the parent or guardian and/or other authorities and disclose relevant personal information as Kurbo Health, in its sole discretion, deems necessary or otherwise appropriate.
For the purposes of compliance with Singapore laws, including the Personal Data Protection Act 2012 of Singapore (the “PDPA”), the General Section above shall be read in conjunction with this Section entitled “Singapore Privacy Rights (For Singapore residents only)” (“Singapore Section”). In the event of any inconsistency between this Singapore Section and the General Section above, this Singapore Section shall prevail.
If you have any questions regarding our processing of personal data, including our collection of children’s data, you may contact us at:
Kurbo Privacy Administrator
P.O. Box 1581
Palo Alto, CA 94302